When you're resetting your password at MAGROUND, there's one common issue that you may encounter – the reset email not showing up in your inbox. This problem is more widespread than you might think, and it often results in users believing their password reset request has failed or been ignored.
In reality, this issue most commonly arises due to email filtering systems. These filters, which are designed to protect you from spam, may occasionally mistake legitimate emails for unsolicited ones. As a result, your password reset email may have landed in your spam or junk folder instead of your primary inbox.
To rectify this, please take the following steps:
Check Your Spam/Junk Folder: After you request a password reset, if the email doesn't arrive in your inbox within a few minutes, it's a good idea to check your spam or junk mail folder. Here, look for an email from MAGROUND. Once you locate the email, you can usually mark it as "not spam," which will move the email into your main inbox.
Add MAGROUND to Your Contacts: To prevent this issue from occurring in the future, consider adding MAGROUND to your email contacts. Doing so signals to your email provider that you trust emails coming from MAGROUND, thereby reducing the chance that they will be sent to your spam or junk folder. To do this, create a new contact with the email address [email protected] ( password reset) or any other MAGROUND's email addresses from which you receive communication.
Contact Support If Needed: If you're still having issues finding the password reset email after following these steps, reach out to our support team. They'll be more than happy to help you navigate through this issue.
Remember, managing your email settings is key to ensuring you receive important communication from us, including password resets. By taking these simple steps, you can ensure a seamless interaction with MAGROUND and maximize the benefits of our services.
We appreciate your understanding and cooperation, and we're committed to continually improving your experience with MAGROUND.