What Should I Do if My Download Fails or the File Is Corrupted?
If you experience any issues with a failed download or receive a corrupted file, don't worry, we've got you covered! In such cases, we ensure that the credits used for the problematic download are promptly refilled. Here's what you need to do:
Contact Support: Reach out to us at [email protected].
Provide Necessary Details: In your email, please include your MAGROUND username or the email associated with your account, and specify the filename that failed to download or was corrupted.
Quick Resolution: Our dedicated support team will swiftly handle your query, ensuring your credits are replenished.
Your satisfaction is important to us, and we strive to resolve any issues efficiently. If you have any further questions or require additional assistance, please feel free to contact us.